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RTL Goods Return Authorisation Form
A Goods Return Authorisation (GRA) Request must be submitted to RTL prior to returning any goods.
No goods are to be returned until the request has been approved. This includes replacement products, refunds, credits, or repairs.
If the request is approved, a printable GRA PDF will be issued, that must be attached to the goods before being returned.
For instructions, please click the Policy & Procedure or contact us.

Form Instruction Guide (Click to expand)

Policy and Procedure (Click to expand)

I have read the policy & procedure and I agree to the terms and conditions.
I will not return any goods to RTL, until the request is approved and I’ve attached the printable GRA Form