This October 2024, we announced the newest addition to our tech team: Tui the Technician, our 24/7 AI assist tech support.  Designed to provide round-the-clock support, Tui is revolutionizing how we assist repair workshops, tech teams, and subcontractors.

Unable to have a human technician available round the clock, we've tapped into AI technology to make 24/7 support a reality. This innovative approach allows us to better serve our clients while optimizing our resources and continually improving our service quality. Tui is a cost-effective solution, as implementing her is an economical way to provide constant support. 

One of Tui's most impressive features is her lightning-fast 10-second response time, ensuring you get the help you need without delay. We have imparted all our information to her, to minimize downtime during product breakdowns, making her an invaluable asset in quickly resolving problems and reducing equipment downtime.

Tui serves a dual purpose by also assisting in the internal training of our teams. Instead of constantly relying on our technicians or tech teams, Tui can handle many queries, freeing up our human experts for more complex tasks. This twin strategy allows us to improve our overall efficiency and service delivery.

Looking to the future, we're developing Tui to handle product handovers using video support, further enhancing our service capabilities. This advancement will allow us to provide even more comprehensive assistance to our customers.

It's important to note that Tui does not replace our human technicians. Instead, she's an additional support system designed to complement our existing team. Tui allows our human experts to focus on more complex issues while providing quick assistance for common problems.

With Tui the Technician, we're taking a significant step forward in providing efficient, always-available support. By combining AI technology with our expert human team, we're creating a robust support system that can handle a wide range of issues at any time of day or night. Tui represents our commitment to innovation and our dedication to providing the best possible service to our clients.