Driven by Safety, Defined by Service
1. Our Foundation
At RTL, we are guided by two fundamental values – an unwavering commitment to safety and an exceptional dedication to service. These core principles drive our operations, inspire our innovations, and define our relationships with customers, suppliers, and communities alike.
2. Safety: Our Primary Commitment
Safety isn’t just a priority at RTL—it’s our foundation. As an ISO 9001:2015 certified company and listed supplier under the Totika scheme, every decision we make and every solution we develop is guided by our commitment to creating secure environments for our customers, our team members, and the public we serve.
3. Service: The RTL Difference
Exceptional service is the cornerstone of our business model. We believe that true partnerships are built on responsive, reliable support that extends well beyond the initial sale. RTL provides comprehensive maintenance support and extends product lifetimes through proper care and service. This commitment ensures that our customers experience consistent value throughout your relationship with RTL.
4. Strategic Supplier Relationships
Our long-standing supplier relationships demonstrate our commitment to building trust through consistent performance. These partnerships allow us to deliver superior products while maintaining the highest standards of quality and innovation. We’ve proven that strategic supplier relationships create value for everyone in the safety ecosystem.
6. Our Sustainability Journey
Our commitment to safety naturally extends to environmental stewardship. We recognise that protecting people and preserving our planet are complementary responsibilities. Check out our sustainability page and strategy here
7. Innovation Through Our Values
Our core values of safety and service drive our innovation. This approach helps us anticipate industry challenges, develop proactive solutions, and create lasting benefits for customers and communities.
8. Our Commitment
At RTL, we understand that safety and service excellence represent both responsibilities and opportunities. Through our unwavering focus on safety and service, reinforced by our sustainability initiatives and strategic partnerships, we aim to build enduring relationships, drive responsible growth, and make meaningful contributions to New Zealand’s safety landscape.
