RTL Welcomes New but ‘Familiar’ Faces to Customer Service: A Testament to Growth and Development
At RTL, we are always excited to see our team members grow and take on new challenges. Today, we are thrilled to announce not one, but two fantastic additions to our customer service team: Warrick Hart and Patrick Miranda. These moves highlight our commitment to nurturing talent and providing opportunities for professional development within our organisation.
Warrick: Two Decades of Experience in a New Role
Warrick, is a familiar face at RTL, for over two decades. After years of leading our production coordination in the Manufacturing Team, Warrick is stepping into a customer-facing role in our Auckland front office. Warrick's wealth of experience and deep understanding of RTL's operations make him an invaluable asset in this new position. His transition is part of his ongoing professional development journey with us, showcasing how we support long-term career growth for our team members.
Patrick Miranda: From Production to Customer Care
Patrick Miranda has recently joined our front office team in Tamaki Makaurau as a Customer Services Representative. For the past two years, Patrick has been an outstanding Production Supervisor, demonstrating leadership and a deep understanding of our sign production process. With his background in FMCG and knowledge of our operations, Patrick brings a unique perspective to his new customer-facing role and positions him perfectly to provide exceptional service to our customers. To ensure a smooth transition, Patrick is receiving comprehensive training from our in-house experts and being mentored by Nicholas Mills, our Wellington CSR.
A Commitment to Growth and Development
These moves are a testament to RTL's dedication to keeping our talented staff engaged and challenged. By providing opportunities for team members to explore new roles and expand their skill sets, we not only enhance their career satisfaction but also bring fresh perspectives to different areas of our business.
Both Patrick and Warrick's transitions from production-focused roles to customer service demonstrate the value we place on comprehensive understanding of our operations. Their experience in the manufacturing side of our business will undoubtedly translate into more informed and efficient customer service.
At RTL, we believe that our strength lies in our people. By fostering an environment of continuous learning and providing opportunities for growth, we ensure that we can always offer the best service to our valued customers while supporting the professional aspirations of our team members.
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