Earlier in July, we conducted our Service Department Customer Satisfaction Survey, and we are grateful for your thoughtful responses. Your feedback highlighted our strengths in technical expertise (4.7/5), ease of booking (4.6/5), and team communication (4.6/5). These ratings reflect our commitment to building partnerships through responsive, reliable support that extends well beyond the initial sale.

The survey results identified opportunities for improvement in regional partner consistency (3.5/5) and pricing perception (3.8/5). We're implementing our Regional Partner Excellence Program to ensure consistent quality across all service providers, while developing clearer communications about the long-term value and safety benefits our pricing reflects.

Coming in August - Quick 2-Minute Job Surveys
We believe that exceptional service is built on listening and continuous improvement. Starting next month, we'll send a short 2-minute survey after each service job. These quick check-ins will gather your thoughts on your overall experience, communication quality, and suggestions for improvement. We've designed the process to be straightforward and respectful of your time while providing us with valuable insights.

Growing Together
We'll refresh our survey questions every few months to capture different aspects of our service delivery. This approach helps us anticipate challenges, develop proactive solutions, and create lasting benefits for you. All feedback is shared directly with our technicians during regular reviews, driving meaningful improvements in our repair and maintenance services.

Help Us Spread the Word
We truly value your engagement and would appreciate if you could leave us a Google review. These testimonials help other safety-conscious organisations discover how RTL can support their needs. Thank you for collaborating with us on this journey of safety and service excellence. Keep your team members safe with RTL's expertise in repairs and maintenance. Get in touch today!