RTL were contacted by the T8 Group after one of their AWVMS units was badly damaged in a crash. The unit was transported down to Auckland on the back of another truck, where our team looked after the whole insurance process - from assessment to repair. Read on to find out more.

Navigating Equipment Insurance Claims with RTL       Choosing the Right Traffic Management Equipment      RTL Pre-Purchase Inspections

The Repair Underway (during and post repair):

The initial inspection came first, where our Service team prepared a full insurance report, detailing the damage, parts that needed to be replaced (including photos), followed by a list of recommended repairs, indicative pricing and lead-time to bring it back to working order.

Due to the impact, the AWVMS required both panel and electrical repair work. The Advance Warning Lights and their mounting bracket were replaced, the maglock failed safety testing and was replaced, and the top display panel required a replacement tile and power supply. The top and bottom display panels needed some minor panel beating and the unit’s batteries were replaced due to being in poor condition.

We worked directly with the appointed assessor, ensuring they had everything and the claim was accepted within a couple of days. As all the necessary parts were in stock, we were able to get the repair underway immediately (and not have to wait to arrive from overseas). The AWVMS was restored back to a safe, clean, compliant operating condition - allowing T8 Group to return the asset to service without unnecessary downtime.

“The RTL Service Department team did an outstanding job on the AWVMS repair. Communication was clear, the turnaround was fast, and the quality of the work exceeded expectations. It’s great to work with a partner who understands the importance of keeping critical safety equipment in service and delivers every time.” Levi Anderson-Crewther General Manager - T8 Group

Some of the damage from the crash (before pics):

RTL’s Insurance work combines technical assessment, claim coordination, and certified repair - providing a smoother, single-provider solution during what is often a stressful situation. If your equipment is involved in an incident, RTL can manage the process from first contact through to return-to-service. Our insurance-related services include:

• Comprehensive insurance assessments and reports
• Direct liaison with assessors and insurers
• Approved, certified repairs for impact-damaged equipment

For all insurance related enquiries and to book an assessment, please log a request via our Book a Service Page and we will get in touch.

• https://rtl.co.nz/post/navigating-equipment-insurance-claims-with-rtl-your-trusted-partner
• https://rtl.co.nz/post/importance-of-smart-choices-in-traffic-management-equipment
• https://rtl.co.nz/product/esppi100/electronic-crash-pre-purchase-inspection
• https://rtl.co.nz/product/esi100awti/awvms-tablet-upgrade-installed